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What is changing?
NJDOC is issuing ViaPath secure devices to eligible incarcerated individuals. Secure devices provide access to approved communication, education, and other services.

Are secure devices required?
No. Secure devices are optional. Individuals may refuse a secure device.

Who owns the secure device?
All secure devices are NJDOC property. Use of a secure device is a privilege, not a right.

Will everyone receive a secure device?
Secure devices are issued unless there is a security, safety, or disciplinary reason an individual is not eligible.

What happens with an individual’s old secure device?
Old secure devices must be sent home or turned in to NJDOC for proper disposal. Individuals who refuse a secure device must return their prior JPAY secure device. Only secure devices associated with the current NJDOC-approved vendor may be in an individual’s possession.

What happens if someone refuses a secure device and later changes their mind?
An individual may refuse a secure device. If they later decide to receive one, they may request a secure device through the facility property officer in accordance with established procedures.

Can secure device access be temporarily suspended, and for what reasons?
Yes. Secure device access may be suspended for violations of institutional rules or other policy-based restrictions.

How is a secure device assigned?
Secure devices are assigned directly to an individual using their PIN and a short setup process on the device.

Can secure devices be shared?
No. Secure devices are assigned to one individual and may not be shared.

What happens if someone transfers to another facility?
The individual will leave their secure device behind and be issued a new secure device at the receiving facility. Approved messages and photos remain accessible.

What if a secure device is damaged or lost?
Intentional damage or misuse may result in loss of secure device privileges and possible restitution.

Free vs. Paid Features

How are secure device services funded?
Optional paid services may be funded through the individual’s trust account or by family and friends through the approved provider.

Is any secure device content free?
Yes. Free content includes facility notices, educational resources, religious materials, the law library, and other approved services.

Are there paid features?
Yes. Some optional services require payment. Paid options are clearly identified on the secure device.

Do individuals need to purchase anything to use the secure device?
No. Purchasing paid features is optional.

How does messaging work?
Family and friends must create an approved account and send a contact request. The incarcerated individual chooses whether to accept.

Can incarcerated individuals start contact?
No. Family and friends must initiate contact.

Are messages reviewed?
Yes. All messages, photos, and videos are reviewed and must comply with NJDOC rules.

Are refunds provided for missed or canceled video visits?
If a scheduled video visit is canceled and does not occur, a credit will be issued in accordance with the video visitation policy. Refunds or credits are not provided when a visit is terminated due to rule violations or policy restrictions.

Can phone calls be made from the secure device?
When permitted at the facility, phone calls may be placed using the secure device.

Do secure device phone calls follow the same rules as wall phones?
Yes. The same rules and rates apply.

What if phone privileges are suspended?
If an individual is suspended from phone use, they cannot place calls from the secure device.

Can incarcerated individuals listen to music on the secure device?
Yes. Approved music content is available through the secure device. Some music options may be included with optional paid access plans.

What happens to previously purchased music or media?
Access to music and other media is subject to NJDOC rules and the terms of the approved secure device system. Music content is streamed and not permanently downloaded. Items previously purchased through JPAY are expected to transfer to the individual’s ViaPath account once the transfer process is completed. This may take several months to complete. Availability may vary based on facility operations, account status, or system updates. Games previously purchased are not transferred.

Will music still be available if someone transfers to another facility?
Approved content associated with an individual’s account is generally accessible after a transfer. However, availability may vary depending on facility operations or system changes.

Can music files be downloaded, transferred, or shared?
No. Music and other media cannot be downloaded, transferred, or shared. Content is accessible only through the approved secure device system.

Are refunds provided for music or media that becomes unavailable?
No. Refunds are not provided for content that becomes unavailable due to policy changes, account status, or system updates.

Who helps with technical issues?
Technical and account issues are handled through the approved provider once accounts are active.

Are staff responsible for fixing secure devices or managing accounts?
NJDOC staff do not provide routine technical support or manage personal secure device accounts. Limited assistance may be provided in specific circumstances, such as restoring privileges consistent with policy or inspecting and replacing secure devices when a confirmed manufacturer defect exists. Account-related and technical issues are otherwise handled through the approved provider in accordance with NJDOC procedures.

How are concerns reported?
Individuals may use the secure device feedback tools once issued.

Is video visitation available on the secure device?
Video visitation may be available through the secure device as an optional service, subject to NJDOC rules and facility operations.

How does video visitation work?
When available, video visitation is scheduled and conducted through the approved system. Additional instructions will be provided once services are active.

Who requests the video visit?
Video visits are requested from the visitor, which requires an account through ViaPath. Visitors must ensure they are on the IP’s approved visitor list.

How far in advance must video visits be scheduled?
All video visits require 48 hours’ notice to be scheduled. Any visits scheduled outside of this time frame are subject to cancelation. Video visits will not be scheduled on weekends and holidays.

Are video visits reviewed or monitored?
Yes. Video visitation is subject to NJDOC rules and monitoring, consistent with existing visitation policies. Violations of video visit rules may result in loss of video visit privileges. Rules remain consistent with in-person visitation guidelines.

Are refunds provided for missed or canceled video visits?
If a scheduled video visit is canceled and does not occur, a credit will be issued in accordance with the video visitation policy. Refunds or credits are not provided when a visit is terminated due to rule violations or policy restrictions.