Back
to top

ǿ޴ýapp

Division of Risk Management

State Department Agency Claim Filing Process

Effective January 29, 2025 all State agency claims must be filed using the digital intake form and State Agency Claim Login Page and portal (SDACFS).  This includes the following claim categories and claim type:  (1) Subrogation Claim against 3rd party for Damage to State Assets;  (2)  Claim for Damage to State Property (State Property Insurance Claims);  and (3) Comprehensive Claim for Damage to State Vehicles and Motorized Equipment.  Please note that if you have already filed a paper claim prior to the January 29, 2025 effective date, your claim may be converted to a digital format.

The State Agency Claim Login Page and Portal allows you to file and track the status and progress of all your claims. The portal also empowers you to amend the claim at any time after submission, and to upload documents when filing the claim, or at any time thereafter. For more information on the many benefits this claim portal offers, as well as critical information on the claim filing process, please click on the links below.

This Claim Form is to be used by State departments and agencies seeking payment, reimbursement, and/or recovery for damages they suffered. State agency representatives should read the relevant notices and fields for each of the three (3) claim categories listed below, and select only one category per claim form. If the accident or incident requires using more than one claim category, a separate claim form must be submitted for each.

After reviewing and familiarizing yourself with the three (3) types of claim categories listed below, please read the section that follows captioned “Cases where State agencies may file separate claims from different incident categories for the same date of accident, and location, State vehicle, or responsible/liable party”.

Claim & Incident Categories

Note: State agency representatives must file their claims  immediately after the incident, even though they may not have all supporting documentation, when the incident and claim involves the following:

  1. The potential responsible or liable party that contributed to and/or caused the damage in question is a public or governmental entity or an employee of a Local, County, Federal government, or another State.
  2. Failure to file a prompt claim may adversely affect the ǿ޴ýapp by forfeiting any and all rights to recovery.

Claim for Damage to State Property - This claim category applies to damage to State-owned property or facilities that State agencies own, occupy or lease from others, as well as damage to other critical assets.. However, this category does not apply to damage to State Highway Systems or State Vehicles. For Damage to State Highway systems and roadways, see Subrogation Claim category below.

Comprehensive Claim for Damage to State Vehicles and Motorized Equipment - This claim category applies to non-collision damage to State Government-Owned Vehicles, which includes State agency leased and rental vehicles.

Subrogation Claim Against 3rd Party for Damage to State Assets -This claim category applies to State agencies that suffer damage to any State property, building or asset, due to the negligent and/or intentional acts of third parties (individuals, companies and government-public entities).

This claim category applies to State agencies that suffer damage to any State property, building or asset, due to the negligent and/or intentional acts of third parties (individuals, companies and government-public entities).
Type of Subrogation Claim Action:
Please check all that apply:

  1. Damage to State-owned vehicle or motorized equipment (includes State Agency leased and rental Vehicles)
  2. Damage to State Agency Office Contents or Equipment
  3. Damage to State-owned or Leased facility or building structure
  4. Damage to State Highway/Roadway System
  5. Damage to Computer Software or Systems
  6. Other (Please specify)

Procedural Notice for Subrogation Claim Against 3rd Party for Damage to State Assets

State departments and agencies that suffer damage due to the negligent and/or intentional acts of third parties must use and submit this form as soon as conveniently possible. The Division of Risk Management will pursue and file civil claims against individuals, companies, businesses, or public governmental entities that cause damage to State property.
Please do not file this subrogation claim form if any of the circumstances listed below exist. If your incident involves one or both of the scenarios below, please use the form entitled “Claim for Damages to State Property”.

  1. Damage to State Property (building/office contents, etc.) where there is no indication that a third party caused or contributed to the damages in question. ( Please File a Claim for Damages to State Property)
  2. Damage to State Property (building/office contents, etc.) caused by the actions or inactions of a State employee, officer, resident, or inmate of a State department, agency, facility, or prison. (Please File a Claim for Damages to State Property).

This claim category applies to damage to State-owned property or facilities that State agencies own, occupy or lease from others, as well as damage to other critical assets.. However, this category does not apply to damage to State Highway Systems or State Vehicles. For Damage to State Highway systems and roadways, see Subrogation Claim category.

Damage and Loss Type Category

Type of Loss
Select all that apply:

    Broken Pipe

    Broken Sprinkler Head

    Earthquake

    Fire

    Flood

    Hurricane

    Leaky Roof

    Rain

    Security/Data Breach

    Snow/Ice Accumulation

    Structural Collapse

    Tornado

    Vandalism

    Vehicle or motorized equipment struck State building/facility

    Wind

    Other (Specify)

Damage-Loss Category
Select all that apply:

    Boiler(s)

    Boat(s)

    Building

    Contents in Building or Facility

    Computer Software or Systems

    Electrical/Technical Apparatus

    Equipment

    Helicopter(s)

    Other (Specify)

Procedural Notice for Claim for Damage to State Property

State departments and agencies must file this form when State-owned or leased property-facilities they occupy suffer damage to the building structure, its contents, and/or results in disruption of their operations. This includes losses to building (structure and contents), land improvements, and equipment such as computer software, boiler, machinery, miscellaneous electrical apparatus, boats and helicopters.

Please note that a separate digital claim form must be filed for each affected location. If multiple buildings were damaged, impacted or affected at a campus-like location, such as prison, park or other similar State site, the agency may include these buildings in one claim form.

DRM must receive the completed form within five (5) days from the date of loss. Under no circumstances should agency personnel dispose of any damaged items without first taking photographs and making an inventory list. Should the damages be caused by the operation of a Non-State vehicle or the clear actions of another individual, entity or vendor/contractor, please also use the Subrogation Claim Form, even if the damage amount is under $100,000.00. Do not file this form if the damages do not exceed $100,000.00 and if there is no potential liable-responsibility third party that caused or contributed to the incident and resulting damage, i.e. third party individual, entity, vendor, contractor, etc.

Steps to take in addition to filing this digital claim form:

  1. Theft or Vandalism: Call both the State Police and the local law enforcement authorities to report the loss.
  2. Fire: Call the State Fire Marshall at 609-633-6106.
  3. Leased Facility - DPMC: If a leased location or building is managed by the Department of the Treasury, Division of Property Management and Construction (DPMC), report the loss by telephone, and in writing to either your Lease Manager or Facility Manager.
  4. Mitigating and Documenting Damages: Your agency must take any and all reasonable preventative measures to protect the property, building and contents from further damage or exposure to the elements. Furthermore, you must take pictures of the damaged items and building structure, and inventory them accordingly.

General Exclusions:

  1. Settling, cracking or deforming unless collapse of the structure actually occurs.
  2. Loss resulting from neglect of the insured to use all reasonable means to save and preserve property when it is in danger of physical damage.
  3. Loss resulting from failure to perform proper maintenance on the facility.
  4. Losses occurring at locations not reported in LBAM.
  5. Mysterious disappearance or shrinkage identified during the annual inventory; depletion, deterioration, corrosion or erosion of material; wear and tear; extreme changes in temperature including freezing, shrinkage or evaporation; moths, vermin or inherent vice (i.e. a latent defect not readily observable or discoverable).
  6. Faulty workmanship, materials, construction or design unless an ensuing insured loss occurs. (Please file a Subrogation Claim if the faulty workmanship, materials, construction or design was due to an active, ongoing or recent repair or construction work by an outside vendor or contractor).

This claim category applies to non-collision damage to State Government-Owned Vehicles, which includes State agency leased and rental vehicles.

List of Covered Incidents:

    Deer/animal Collision

    Fallen Snow/Ice – Weather Damage

    Fire

    Flood – Weather Damage

    Parked State Vehicle

    Stolen Vehicle (Not Recovered)

    Stolen Vehicle (Recovered)

    Unoccupied State Vehicle

    Vandalism

    Wind – Weather Damage

    Windshield Damage

    Other (Specify)

Note: Incident Categories excluded under this Comprehensive Claim Program & Form are: Striking a Tree, Curb, Pothole, Collision with another Vehicle, hit and run incident, tire blow out, incidents where source of damage is unknown, and other non-comprehensive or collision incidents.

Procedural Notice for Comprehensive Claim for Damage to State Vehicles and Motorized Equipment

State agencies may file this reimbursement form for Comprehensive “non-collision” damage to State Government owned vehicles and motorized equipment only, including State agency leased and rental vehicles.

This Program covers the following: vandalism, flood, fire damage, deer/animal collision, windshield damage by rock debris or object, and for stolen vehicle. State Agencies will be reimbursed for eligible covered losses minus a $250.00 deductible per vehicle. Damages resulting from striking a tree, curb, pothole, another vehicle, hit and run incident, tire blow out, or incidents where source of damage is unknown are not covered.

Please do not submit this form if the damages are $250.00 or less, or if your agency has not filed the required digital RM1- State Vehicle Accident & Incident Form. Please check with your agency’s fleet vehicle coordinator or the State employee assigned to the subject vehicle to see if they filed the digital RM1. Please refer to our website for an overview of the RM1 filing process State of NJ - NJ Treasury - Division of Risk Management.

While you may submit one digital form for multiple State vehicles or motorized equipment, they must all be involved in the same incident or accident, regardless of where the vehicles were located at the time of the natural disaster, i.e. hurricane. For example, if your State agency suffered flood damage to multiple State vehicles at different facilities or location on the same date, then you may include all the vehicles on one digital claim form. However, if the subject damaged vehicles were involved in different incidents or accidents, then you must file a separate digital Comprehensive Claim form for each vehicle.

Please note that your comprehensive claim will be denied if there is no record of an RM1 in the Statewide, State Vehicle Accident Reporting System (SVAR). The RM1 must be filed promptly by using the digital form on our website. Lastly, please complete this claim submittal form, and upload the State Intragovernmental Voucher Form, only after confirming that an RM1 was filed.

Lastly, if the State vehicle(s) in question is leased or rented, and is covered by private insurance, under the agreement or contract, your agency must file a claim with the insurance company first. Once you receive a final determination letter from the insurance company, you may submit a claim with our office to recover any costs or expenses that the insurance company denied.

Note: Damage to State Vehicles and Motorized Equipment resulting from a Declared Natural Disaster (Hurricane, Flood, Wind Damage, etc.) involving FEMA: If your Agency’s State Vehicle(s) sustained damage due to a declared natural Disaster, please do not file a claim or a Project Worksheet (PW) with FEMA to recover the damages and costs. Pursuant to a November 5, 2020 agreement between FEMA and the ǿ޴ýapp Division of Risk Management (“DRM”), the only source of recovery for State Agencies is the “Comprehensive Claims Program” administered by DRM, which may be filed using this digital claim form.

  1.  The State agency may file two (2) separate claims, one for Comprehensive and a second one for Subrogation, when the non-collision (comprehensive) damage to the State vehicle was clearly caused by an identified third person (non-state employee), and/or a third party entity.
  2. The State agency may file two (2) separate claims, one for Damage to State Property and a second one for Subrogation when damage to the State property (non-state vehicle) was clearly caused by an identified third person (non-state employee), and/or a third party entity.
  3. The State agency may file two (2) separate claims, one for Comprehensive Claim for Damages to State Vehicles, and a second one for Damage to State Property when State vehicles parked at the building location, and the building-facility or its contents suffer damage due to an event (flood, wind, fire, etc.)
  1. A valid email address
  2. A Mobile device (Cell phone, tablet, other)
  3. Download an authenticator mobile app, when prompted to choose a verification method. (Google or Salesforce Authenticator). The preferred method is Salesforce Authenticator:
    1. The Salesforce Authenticator sends a notification to your mobile device, and you verify your identity with just a tap “Approve”.
    2. You can enable “Location Services” to have the Salesforce Authenticator App verify you automatically from trusted locations.
    3. The Salesforce Authenticator App also provides codes to use as an alternate verification method.

NOTE: This authentication process adds an essential layer of security to protect your account, ensuring that only you can access the tort claim login page, your claim history, and all of your documents.

Step 1:To access the Claim Filing Portal for State Departments and Agencies, please click on the tab below entitled State Agency Claim Login Page (SDACFS). 

Step 2: For first time users, set up your account by clicking Create Account.

image 1

Step 3: Complete the registration process - enter your First and Last name, email address, create a password, and click Sign Up. Attorneys and their legal staff are encouraged to provide Additional Information to complete their account details.

image 2

Step 4: You will be prompted to Choose a Verification Method: Google Authenticator, Authy, or Salesforce Authenticator (Preferred Method).

image 3

Step 1: To Secure your access via the Salesforce Authenticator mobile app, you will be asked to install Salesforce Authenticator to your mobile device from the App Store or Google Play.

image 4

Step 2: Once the Salesforce Authenticator app is installed to your mobile device, open the app and follow the instructions on the screen. Click on Add an Account.

image 5

Step 3: A random Two-Word Phrase will be generated by the system and displayed on the mobile app.

image 6

Step 4: Return to Connect Salesforce Authenticator page (Step 1), and enter the Two-Word Phrase to authenticate your account. Click Connect. image 7

Step 5: The following screen will come up on the mobile app - Click Connect.

image 8

Step 6: The Salesforce Authenticator is now connected to your Claim Portal account.

image 9

Step 7: You will be automatically logged into the claim portal account.

image 10

Step 8: After completing the initial Salesforce Authentication set up (Steps 1 through 7), you will be able to access the Claims Portal in a few simple steps:

Visit: The State Division of Risk Management website and go to the claim login page: Tort Claim Login Page (PACFS)

Enter your Username and Password, click Log In:

image 11

Check your Mobile Device and “Approve” access to the Claims Portal via the Salesforce Authenticator.

image 12
  1. Hover over the category title and click arrow to organize claims by Claim #, Date of Incident, Status, Claim Category or Investigator.
  2. ACTIONS drop down menu: You may click on the “ACTIONS” dropdown menu to perform one or more of the following tasks:
    1. Continue filing an incomplete claim form that is pending final submission.
    2. Amend or update a claim after it has been submitted.  If your claim is incomplete and has not been submitted, you will be presented with the “Continue” option only. The investigator on your case will receive a system-generated task alert with the nature of the amendment.
    3. Appeal claims where a determination (denial, referral or settlement) letter or email has been sent, or if the claim is “closed” for a specific reason.
    4. Upload Document at any stage of the claim filing process. The investigator on your case will receive a system-generated task alert identifying the document that was recently uploaded.
    5. Withdraw your claim at any stage of the case.
    6. Downloading Claim Form for claims that have been submitted.

If you are experiencing an issue where the password reset link appears to be expired immediately after receiving it, please follow the steps below:

  1. After requesting a password reset, you will receive an email with a reset link.
  2. Do not click the reset link directly from the email. Instead, follow these steps to bypass potential browser caching or session problems:
    1. Copy the password reset link from the email.
    2. Open an incognito or private browser window:
      • Google Chrome: Click the three dots in the top-right corner and select New Incognito Window.
      • Microsoft Edge: Click the three dots in the top-right corner and select New InPrivate Window.

        image 1

    3. Paste the reset link into the incognito/private browser window.
    4. Proceed with the on-screen instructions to reset your password.
  3. During the reset process, you may be prompted by your authenticator app to approve the login request or enter a security code.
  4. If you do not receive authenticator notifications, click on "Having Trouble?" in your browser. You will then be able to manually enter the security code from your authenticator app to complete the reset process.

    image 1

Important: Please read the following message before proceeding with amending your claim.

This amendment feature allows you to make changes to your claim form after it has been formally submitted. Please note the following:

  1. You are not permitted to perform the following actions: (a) change date of accident/incident, (b) change your email address. Your email address is also your username on the claim account, if you are the main account holder.
  2. If the system has locked any of the fields you are trying to amend, or if you want to change any of the fields referenced above, you MUST email the DRM IT Customer Service staff for assistance.
  3. You must file a separate digital claim form for each new claim and incident category you want to add.
  4. You may explain the reason for taking any of the actions listed above by emailing the DRM IT Customer Service staff at: CustSvc.RiskManagement@treas.nj.gov.

Steps to follow when emailing DRM Customer Service: Please include the name of your State agency/Division, date of accident, claim & incident category, and location of the accident in the subject section of the email. Describe your issue or problem in the body of the email. Risk Management IT Customer Service staff will review your request and take appropriate action, if deemed necessary. You will then receive a response via email.

It is imperative that you first try to amend the claim form using this portal before emailing the Division of Risk Management IT Customer Service staff for assistance. CustSvc.RiskManagement@treas.nj.gov.

Are State agencies required to file a “Claim for Damage to State Property” for every single incident?

NO, agencies are only required to file the claim form for incidents that involve reasonable “billable damage”, while bearing in mind the $100,000.00 State agency deductible.   However, if a potential responsible party caused or contributed to the damage in question, agencies are required to have file a “Subrogation Claim”.

How do I edit or modify the claim form while I am completing it, and just before submitting the form?

The digital claim form allows you to remove a given field tab, clear data entered, and unselect any item you checked off. There is a “Back” and a “Next” button at the bottom of each page to facilitate moving through the form to change any selections or entries made. Furthermore, just before you sign and submit the claim form, you have the option of “Previewing” the entire claim form, and make any corrections you deem necessary.

Please note that while you may make changes to information entered in any of the fields, you will not be able to add or delete a specific Claim and Incident Category. Adding or deleting a Claim & Incident Category can only be done after the final submission of the claim form. Find the submitted claim in your Claim Portal and click on “Amend” under the Actions tab. This will allow you to change, add or delete a claim category, as well as add, delete or change an attorney-law firm.

Can my State agency file separate claims from different categories stemming from the same date of loss, location, State Vehicle, and/or responsible/liable party?

  1. The State agency may file two (2) separate claims, one for Comprehensive and a second one for Subrogation, when the non-collision (comprehensive) damage to the State vehicle was clearly caused by an identified third person (non-state employee), and/or a third party entity.

  2. The State agency may file two (2) separate claims, one for Damage to State Property and a second one for Subrogation when damage to the State property (non-state vehicle) was clearly caused by an identified third person (non-state employee), and/or a third party entity.

  3. The State agency may file two (2) separate claims, one for Comprehensive Claim for Damages to State Vehicles, and a second one for Damage to State Property when State vehicles parked at the building location, and the building-facility or its contents suffer damage due to an event (flood, wind, fire, etc.)

How long does it take to process my claim? When will I receive a response?

The timeframe for processing and investigating each claim varies. We ask that you allow up to 90 days from the date of claim submission for a possible resolution of your case.

How do I upload additional documents onto the claim?

Sign into your claim portal and account, and click on the ACTIONS tab for the claim that you would like to upload documents, and select “Upload Document” from the drop down menu. The investigator on your case will receive a system-generated task alert identifying the document that you recently uploaded.

Lastly, please note that this notice does not apply to work-related injury claims (RM-2 Report of Accident Injury or Occupational Diseases). This claim form is still accessible in the Forms tab.  We will post an updated notice on this website advising users and potential claimants when these forms, and claim processes will be digitized, and migrated to our new cloud-based claims management system.

Note: You can email IT Customer Service and/or log in to a live Microsoft Teams Meeting with a tech representative on Mon/Wed/Fri from 11 a.m. - 12 p.m. or 3 p.m. - 4 p.m.

Last Updated: Wednesday, 04/23/25